Perancangan User Experience Aplikasi Bimbingan Akademik Mahasiswa FILKOM Menggunakan Metode Human-Centered Design

Penulis

Farassulthana Azzahra Willary Yaasiin, Herman Tolle, Hanifah Muslimah Az-Zahra

Abstrak


Bimbingan akademik merupakan kegiatan konsultasi antara dosen penasihat akademik dan mahasiswa dalam membantu menyelesaikan masalah studi serta merencanakan studi sesuai dengan minat dan kemampuannya. Panduan Standard Operating Procedure (SOP) yang baru di Fakultas Ilmu Komputer (FILKOM) telah dikembangkan secara khusus agar dosen dan mahasiswa dapat secara berkala memantau perkembangan studi mahasiswa dan melihat kekurangan studi mahasiswa berbasiskan pada data analisis hasil studi mahasiswa. Proses evaluasi berbasiskan data akan lebih mudah dilakukan jika menggunakan suatu sistem atau aplikasi yang memiliki visualisasi data yang bersesuaian. Untuk itulah perlu dirancang pengalaman pengguna dari aplikasi Pembimbingan PA agar dapat menjadi acuan dalam pengembangan sistem nantinya. Penelitian ini membuat perancangan user experience aplikasi bimbingan akademik mahasiswa FILKOM dengan menerapkan metode Human-Centered Design (HCD) untuk membantu mengembangkan desain solusi yang fokus pada perspektif manusia ke dalam semua bagian proses pemecah permasalahan agar dapat membantu memetakan kebutuhan yang tepat bagi stakeholder dan pengguna. Hasil pengujian dengan metode usability testing menggunakan kombinasi penilaian pengujian ISO 9241-210 dan UEQ dengan detail teknik penilaian completion rate, time based efficiency, System Usability Scale (SUS), dan User Experience Questionnaire (UEQ).

 

Abstract

Academic guidance is a consultation activity between academic advisory lecturers and students in helping to solve study problems and planning studies according to their interests and abilities. The new Standard Operating Procedure (SOP) guidelines at the Faculty of Computer Science (FILKOM) have been specially developed so that lecturers and students can periodically monitor the progress of student studies and see the shortcomings of student studies based on data analysis of student study results. The data-based evaluation process will be easier to do if you use a system or application that has the appropriate data visualization. For this reason, it is necessary to design the user experience of the PA Guidance application so that it can be a reference in the development of the system later. This study designed a user experience application for academic guidance for FILKOM students by applying the Human-Centered Design (HCD) method to help develop solution designs that focus on the human perspective into all parts of the problem-solving process in order to help map out the right needs for stakeholders and users. The test results using the usability testing method use a combination of ISO 9241-210 and UEQ testing assessments with detailed assessment techniques for completion rate, time based efficiency, System Usability Scale (SUS), and User Experience Questionnaire (UEQ).

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Referensi


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DOI: http://dx.doi.org/10.25126/jtiik.2022915596