Evaluasi Usability Aplikasi Elektronik-Kesehatan Ibu dan Anak (e-KIA)

Penulis

Fitra Abdurrachman Bachtiar, Retno Indah Rokhmawati, Fajar Pradana, Intan Yusuf Habibie

Abstrak

Teknologi informasi sudah berkembang disemua bidang dan tidak terkecuali sudah diterapkan ke bidang kesehatan. Salah satu langkah awal penerapan teknologi informasi pada bidang kesehatan adalah dengan membangun aplikasi untuk memonitor kesehatan ibu dan anak yang disebut dengan e-KIA. Aplikasi e-KIA yang sudah dibangun saat ini masih belum diketahui tingkat usabilitas dari penggunaan aplikasi tersebut. Pengujian usability ini penting untuk dilakukan sebelum aplikasi tersebut digunakan oleh masyarakat secara luas dan dapat digunakan sebagai early warning untuk mendeteksi kemungkinan-kemungkinan kesalahan yang terjadi. Untuk mengatasi hal tersebut pengujian usability dilakukan pada aplikasi e-KIA. Pengujian usability dimulai dengan melakukan studi litearatur terkait. Kemudian dilakukan pemilihan evaluator sekaligus melakukan briefing proses evaluasi. Tahap selanjutnya adalah merancang instrumen untuk evaluasi dan merancang skenario evaluasi. Evaluasi usability yang dilakukan difokuskan pada 3 hal yaitu Severity Ranking (SR), Ease of Fixing Ranking (EFR), dan Kategori Masalah. Masalah yang ditemukan kemudian dikategorikan berdasarkan 10 prinsip heuristik Nielsen dan disederhanakan menjadi kategori Selection Driven Command (perbaikan interaksi), Content Organization (kelengkapan konten informasi), dan Visual Representation (pemilihan komponen desain yang tepat). Dari hasil evaluasi tersebut didapatkan temuan masalah Selection Driven Command (perbaikan interaksi) sejumlah 18 temuan, Content Organization (kelengkapan konten informasi) sejumlah 10 temuan, dan Visual Representation (pemilihan komponen desain yang tepat) sejumlah 7 temuan.

 

Abstract

Information technology has emerged in all aspect including in the healthcare field. e-KIA is an application to monitor mother and child healthcare as initial steps in implementing information technology in the healthcare field. As a newly developed application, the usability level of e-KIA is not known yet. Usability testing is important steps to be taken before the application will be used by stakeholders. Usability testing could be used to identify problems that may occur in the early stage and could be used as early warning to application aspects need to be fixed. e-KIA Usability Testing is conducted to overcome the specified problems. Usability testing started by taking the literature review followed by evaluator selection and evaluation briefing. The next step is designing an evaluation instrument and evaluation scenario. The conducted usability testing is focus on Severity Ranking (SR), Ease of Fixing Ranking (EFR), and Problem Category. The identified problems are then categorized into Nielsen’s 10 Heuristic Principal. The identified problems are simplified to three categories of Selection Driven Command, Content Organization, and Visual Representation. The experiment has found 18 problems in Selection Driven category, 10 problem in Content Organization, and 7 problems in Visual Representation category. 

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Referensi


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DOI: http://dx.doi.org/10.25126/jtiik.2021824426