Evaluasi Berbasis Kriteria untuk Kesusksesan Implementasi Sistem Informasi Kesehatan Berdasarkan Delone and Mclean Model


Admaja Dwi Herlambang, Satrio Hadi Wijoyo, Aditya Rachmadi, Cindy Felita Nur Alimah


Penelitian bertujuan untuk mengevaluasi kesuksesan implementasi sistem informasi kesehatan (Homedika.com). Pengukuran dilakukan berdasarkan DeLone & McLean Model. Pengumpulan data dilakukan melalui kuesioner yang telah lolos uji validitas dan reliabilitas. Sampel penelitian berjumlah 30 responden yang dipilih dengan menggunakan teknik purposive sampling dan data dianalisis dengan statistik jenis deskriptif. Hasil analisis kesuksesan pada variabel system quality, information quality, service quality, user satisfaction, dan net benefits masuk ke dalam kategori Tinggi, dan variabel use masuk ke dalam kategori Cukup Tinggi. Kesuksesan implementasi sistem informasi kesehatan dapat ditingkatkan dengan cara melakukan perbaika pada variabel use dengan indikator frequency of use.


The study aims to evaluate the success of health information systems (Homedika.com) implementation. Measurements are carried out based on DeLone & McLean Model. Data collection was done through  questionnaire that had passed the validity and reliability test. The research sample consisted of 30 respondents who were selected using purposive sampling technique and ata were analyzed using descriptive statistics formula. The results of success analysis in the system quality, information quality, service quality, user satisfaction, and net benefits variable categorized as High, and use variable categorized as Quite High. The success of the implementation of health information systems can be improved by improving the use variable with frequency of use indicator.

Teks Lengkap:



AL-QEISI, K., DENNIS, C., E. A. & JAYAWARDHENA, C., 2014. Website Design Quality and Usage Behavior: Unified Theory of Acceptance and Use of Technology. Journal of Business Research, pp. 2282-2290.

AZWAR, S., 2012. Reliabilitas dan Validitas. 4 penyunt. Yogyakarta: Pustaka Belajar.

CRONHOLM, S. & GOLDKUHL, G., 2003. Strategies for Information System Evaluation: Six Generic Types. Electronic Journal of Information System Evaluation, 6(2), pp. 1-16.

DELONE, W. H. & MCLEAN, E. R., 1992. Information System Success: The Quest for the Dependent Variable. The Institute of Management Sciences, pp. 60-92.

DELONE, W. & MCLEAN, E., 2003. The DeLone and McLean Model of Information Systems Success; A Ten-Year Update. Journal Management Information Systems, 19(4), pp. 9-30.

ELMORSHIDY, A., MOSTAFA, M. M., EL-MOUGHRABI, I. & AL-MEZEN, H., 2015. Factors Influencing Live Customer Support Chat Services: An Empirical Investigation in Kuwait. Journal of Theoretical and Applied Electronic Commerce Research, 10(3), pp. 63-76.

FENDINI, D. S., KERTAHADI & RIYADI, 2016. Pengaruh Kualitas Sistem dan Kualitas Informasi terhadap Kepuasan Pengguna. pp. 1-11.

GHASEMAGHAEI, M. & HASSANEIN, K., 2015. Online Information Quality and Consumer Satisfaction: The Moderating Roles of Contextual Factors – A Meta-Analysis. Information & Management, Volume 52, pp. 965-981.

HOMEDIKA.COM, 2016. [Online]

Available at: http://landing.homedika.com/[Diakses 18 February 2018].

MAYMAND, M. M. & GHAHREMANI, L., 2016. The Effect of Quality Dimensions of Web Design and UTAUT Model on the Behavior of Online Banking. International Journal of Humanities and Cultural Studies, Issue 2016, pp. 865-878.

MOHAMADALI, N. A. & AZIZ, N. F. A., 2017. The Technology Factors as Barriers for Sustainable Health Information Systems (HIS) – A Review. Elsevier B.V, pp. 370-378.

MOORE, G. C. & BENBASAT, I., 1991. Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation. Information Systems Research, pp. 192-222.

NILES, L. F., 2016. A Best Practice Guide for the Usage of Mobile Health Applications. Capstones, pp. 1-136.

ROGERS, E. M., 1983. Diffusion of Innovations. 3th penyunt. New York: The Free Press.

SETYO, D. & RAHMAWATI, D. A., 2015. EFEKITIF Jurnal Bisnis dan Ekonom. Pengaruh Kualitas Informasi dan Kualitas Sistem Informasi terhadap Kepuasan Serta Kinerja Pengguna Sistem Informasi, Volume 6, pp. 47-59.

SNIJDERS, R. & HELMS, R., 2014. Analyzing Social Influence Through Social Media, A Structured Literature Review. Proceedings of the 7th IADIS International Conference on Information Systems, pp. 1-8.

SUGIYONO, 2017. Statistika untuk Penelitian. 28 penyunt. Bandung: Alfabeta.

VEER, A. J. E. D. ET AL., 2015. Determinants of the Intention to Use e-Health by Community Dwelling Older People. BMC Health Services Research, pp. 1-9.

VENKATESH, V., MORRIS, M. G., DAVIS, G. B. & DAVIS, F. D., 2003. User Acceptance of Information Technology : Toward a Unified View. MIS Quarterly, 27(3), pp. 425-478.

YEOW, P. H., YUEN, Y. Y. & TONG, D. Y. K., 2008. User acceptance of Online Banking Service in Australia. Communications of the IBIMA, Volume 1, pp. 191-197.

YU, P. & QIAN, S., 2018. Developing a Theoretical Model and Questionnaire Survey Instrument to Measure the Success of Electronic Health Records in Residential Aged Care. PLoS ONE, pp. 1-18.

DOI: http://dx.doi.org/10.25126/jtiik.2019631321