Pengaruh Stakeholder Perspective Dalam Penerapan ERP: A Systematic Literature Review

Penulis

DOI:

https://doi.org/10.25126/jtiik.201851540

Kata Kunci:

ERP, Stakeholder Perspective, Faktor – Faktor Stakeholder Perspective

Abstrak

Penerapan ERP pada perusahaan mempunyai banyak manfaat. Dengan menerapkan ERP, perusahaan mampu meningkatkan produktifitas perusahaan dengan cara mengurangi biaya pengeluaran dan meningkatkan pendapatan. Namun pada penerapan ERP dapat mengalami kesuksesan atau mengalami kegagalan. Oleh karena itu, perlu mempertimbangkan critical succes factor yang berpengaruh terhadap penerapan ERP, salah satunya critical success factor pada penerapan ERP adalah stakeholder perspective. Untuk mengetahui pengaruh stakeholder, maka dilakukan kajian ulang beberapa paper dengan jumlah 24 paper yang ditemukan. Dari kajian ulang didapatkan peninjauan pengaruh stakeholder perspective pada penerapan ERP yang dapat dilihat dari tiga sudut pandang, yaitu studi kasus mengenai pengaruh stakeholder perspective dalam penerapan ERP, faktor-faktor dari stakeholder perspective yang berpengaruh pada proses penerapan ERP meliputi komunikasi, dukungan stakeholder (meliputi dukungan top management dan tim proyek), kesiapan sumber daya manusia, dan beberapa cara atau solusi yang dapat digunakan dalam mencegah atau menangani masalah yang muncul berdasarkan faktor-faktor dari stakeholder perspective yang berpengaruh pada proses penerapan ERP.

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Biografi Penulis

  • Afifah Nurul Izzati, Magister SIstem Informasi, Fakultas Teknologi Informasi dan Komunikasi, Institut Teknologi Sepuluh Nopember Surabaya
    Mahasiswi magister sistem informasi di Institut Teknologi Sepuluh Nopember Surabaya.
  • Nina Fadilah Najwa, Magister SIstem Informasi, Fakultas Teknologi Informasi dan Komunikasi, Institut Teknologi Sepuluh Nopember Surabaya
    Mahasiswi magister sistem informasi di Institut Teknologi Sepuluh Nopember Surabaya.

Referensi

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Alsulami, M., & Scheepers, H. (2016). A Comparison between Organizational Stakeholders ’ and External Consultants ’ Perceptions on CSFs Affecting ERP Life. In Hawai International Conference on System Sciences (pp. 4676–4685). https://doi.org/10.1109/HICSS.2016.580

Bajahzar, A., & Alqahtani, A. (2013). SUCCESSFUL IMPLEMENTATION OF ENTERPRISE RESOURCE PLANNING ( ERP ). In International Conference on Advanced Computer Science Applications and Technologies (pp. 156–160). https://doi.org/10.1109/ACSAT.2012.100

Barker, T., & Frolick, M. N. M. N. M. N. (2003). ERP implementation failure: A case study. Information Systems Management, 20(4), 43–49. https://doi.org/10.1201/1078/43647.20.4.20030901/77292.7

Bintoro, B. P. K. (2015). Actors ’ interaction in the ERP implementation literature. Business Process Management Journal. https://doi.org/10.1108/BPMJ-11-2013-0142

Boonstra, A., & Boonstra, A. (2016). How do top managers support strategic information system projects and why do they sometimes withhold this do they sometimes withhold this support ? JPMA, 31(4), 498–512. https://doi.org/10.1016/j.ijproman.2012.09.013

Dezdar, S., & Ainin, S. (2011). The influence of organizational factors on successful ERP implementation. Management Decision, 49(6), 911–926. https://doi.org/10.1108/00251741111143603

Drummond, P., & Araujo, F. (2016). Meeting halfway Assessing the differences between the perceptions of ERP implementers and end-users. Business Process Management Journal, 23, 936–956. https://doi.org/10.1108/MBE-09-2016-0047

Finney, S. (2011). Stakeholder perspective on internal marketing communication: An ERP implementation case study. Business Process Management Journal, 17(2), 311–331. https://doi.org/10.1108/14637151111122365

Gallagher, K. P., Worrell, J. L. J., & Mason, R. M. (2012). The negotiation and selection of horizontal mechanisms to support post-implementation ERP organizations. Information Technology & People, 25(1), 4–30. https://doi.org/10.1108/09593841211204326

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Morris, M., & Venkatesh, V. (2010). RESEARCH ARTICLE JOB CHARACTERISTICS AND JOB SATISFACTION : UNDERSTANDING THE ROLE OF ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION. MIS Quarterly, 34(1), 143–161.

Nour, M. a., Mouakket, S., Mohamed, a N., & Samar, M. (2011). A Classification Framework of Critical Success Factors for ERP Systems Implementation: A Multi-Stakeholder Perspective. International Journal of Enterprise Information Systems (IJEIS), 7(1), 56–71.

https://doi.org/10.4018/jeis.2011010104

Romero, J. A., Menon, N., Banker, R. D., & Anderson, M. (2010). ERP: Drilling for Profit in the Oil and Gas Industry. Communications of the ACM, 53(7), 118. https://doi.org/10.1145/1785414.1785448

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Shaul, L., & Tauber, D. (2012). CSFs along ERP life‐cycle in SMEs: a field study. Industrial Management & Data Systems, 112(3), 360–384. https://doi.org/10.1108/02635571211210031

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Unduhan

Diterbitkan

27-02-2018

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Ilmu Komputer

Cara Mengutip

Pengaruh Stakeholder Perspective Dalam Penerapan ERP: A Systematic Literature Review. (2018). Jurnal Teknologi Informasi Dan Ilmu Komputer, 5(1), 41-50. https://doi.org/10.25126/jtiik.201851540