Analisis Usability Pada Website Universitas Brawijaya Dengan Heuristic Evaluation

Penulis

Bella Aulia Mustikaningtyas, Mochamad Chandra Saputra, Aryo Pinandito

Abstrak

Abstrak

Usability merupakan sejauh mana kelayakan suatu sistem berdasarkan efektivitas, efisiensi, dan satisfaction pada konteks tertentu. Pentingnya usability untuk mengukur kualitas kelayakan suatu sistem yang mengarah pada beberapa metode pengujian. Website resmi Universitas Brawijaya dengan domain ub.ac.id adalah media informasi online yang berisikan informasi tentang UB. Berdasarkan Pelayanan  Informasi dan Komplain (PIDK) UB terdapat keluhan tentang dokumentasi resmi UB yang belum diperbarui, selain itu menurut Pusat Jaminan Mutu belum terdapat adanya standar khusus, dan  TIK UB belum pernah melakukan evaluasi website.  Oleh karena itu, dibutuhkan evaluasi usability untuk mengetahui permasalahan yang ada pada sistem dan supaya mencapai tujuan tertentu secara efektif, efisien, dan mencapai kepuasan user. Berdasarkan permasalahan tersebut, maka diangkatlah penelitian dengan judul Analisis Usability pada Website Universitas Brawijaya dengan Heuristic Evaluation (HE). HE adalah metode untuk mencari masalah usability dengan Nielsen’s heuristic dengan melibatkan para ahli.

Penelitian dimulai dengan melakukan pengumpulan data, pengujian website, dan analisis hasil heuristik dan uji preferensi user. Dengan berpedoman pada sekumpulan heuristik, para ahli mencari dan menilai usability pada website UB. Kemudian uji preferensi user dengan PSSUQ juga dilakukan untuk mengetahui respon user umum terhadap website UB, dan didapatkan hasil berupa perbandingan hasil analisis antara HE dengan uji preferensi user.

Kata kunci: Usability, Heuristic Evaluation, Uji Preferensi User

Abstract

Usability is part of user experience to know how properness a system based on effectiveness, efficiency, and satisfaction in specific context. The importance of usability is to measure quality of a system which tends to evaluation methods. Official website of University of Brawijaya (ub.ac.id) is online media containing information regarding to UB. Based on the problems such as complaint about official documentation that has not been updated, no specific standard for the website, UB website has never been evaluated. Thus, it is a necessary to do usability evaluation to know defects in the system and to achieve better in terms of effectiveness, efficiency, and user satisfaction. Based on the problems mentioned, this research is named Analysis of Usability on Official Website University of Brawijaya using Heuristics Evaluation. HE is a method to look for usability defects by involving expert perspectives.

Research starts from collecting data, evaluating data, and analyzing result of evaluations. Heuristics evaluation is a method to look for usability defects/problems using Nielsen’s heuristic by involving experts as evaluators in this research. Then, User Preference Evaluation with PSSUQ is needed to know responses of general users about UB website. From the result, it will be obtained and mapped result from Heuristic Evaluation and user preference testing concerning usability.

Keywords: Usability, Heuristic Evaluation, User Preferences Testing

Teks Lengkap:

PDF (English)

Referensi


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DOI: http://dx.doi.org/10.25126/jtiik.201633194