Penerapan Agent-Based Simulation dalam Memprediksi Penggunaan Berkelanjutan Sistem ERP

Penulis

Afrin Fauzya Rizana, Fadillah Ramadhan

Abstrak

Kegagalan perusahaan dalam memperoleh manfaat dari penerapan sistem ERP umumnya disebabkan karena banyak perusahaan merasa cukup puas dengan keberhasilan pemasangan sistem ERP dan cenderung tidak menaruh perhatian besar terkait hal-hal yang terjadi setelahnya. Padahal, kesulitan terbesar dalam implementasi ERP adalah bagaimana sistem ERP digunakan secara berkelanjutan oleh pengguna. Pengguna sistem ERP tentunya memiliki karakteristik yang berbeda satu dengan lainnya. Oleh karena itu, perusahaan yang melakukan implementasi sistem ERP perlu melakukan identifikasi mengenai hal-hal yang dapat meningkatkan penggunaan berkelanjutan sistem ERP oleh penggunanya. Oleh karena itu, penelitian ini bertujuan untuk melakukan prediksi terkait penggunaan berkelanjutan yang akan dilakukan oleh pengguna sistem ERP. Metode yang digunakan pada penelitian ini adalah agent-based simulation. Pendekatan agent-based simulation dirasa cocok untuk mengidentifikasi perilaku penggunaan berkelanjutan yang dilakukan pengguna karena memungkinkan dilakukannya pengamatan terkait dengan perilaku agent yang memiliki beragam karakteristik. Pada penelitian ini beberapa skenario simulasi terkait dengan motivasi intrinsic (IM) dan daya serap dalam menerapkan (ACP) yang merupakan karakteristik individu pengguna sistem ERP dibangkitkan. Hasil dari penelitian ini menunjukkan penggunaan berkelanjutan sistem ERP dalam suatu perusahaan dipengaruhi oleh karakteristik yang dimiliki oleh pengguna sistem. Apabila mayoritas pengguna sistem ERP memiliki IM dan ACP yang tinggi maka sistem ERP diprediksi tidak akan mengalami discontinuitas. Apabila mayoritas pengguna sistem memiliki IM dan ACP yang rendah, maka manajer perlu mengambil tindakan-tindakan untuk meningkatkan IM dan ACP pengguna.   

 

Abstract

The failure of organization in realizing the benefit from ERP system implementation is caused by most organization thought that success installation of ERP system is enough and they don’t put into concern things happened in post-implementation stage. Even though, the greatest challenge in ERP implementation is on how to ensure that ERP system users use ERP continuously. It is obvious that ERP system user possess individual characteristic that might be differ one another and will affect their decision to continue use ERP system or not. Therefore, it is necessary to identify on aspect that can drive ERP system continuance usage by its user. Agent-based simulation approach is considered appropriate in identifying continuance usage performed by the user. It is because agent-based simulation approach allows observation related various behavior of an agent. Thus, this study aimed to predict continuance usage performed by the ERP users using agent-based simulation approach based on user’s individual characteristics.  Several scenarios related to user’s intrinsic motivation and absorptive capacity for applying generated in this study.  The result of this study found that continuance usage of ERP system in organization is influenced by user’s individual characteristics. When the majority of ERP system users have high IM and ACP then discontinuity of ERP system most likely will not happen. On the other side, special treatment must be performed when the majority of the ERP users have low IM and ACP. Further action that can be taken by manager with low IM and ACP on ERP users was discussed in this paper. 


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Referensi


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DOI: http://dx.doi.org/10.25126/jtiik.2020721817