Hubungan Electronic Customer Relationship Management (E-Crm) Terhadap Loyalitas Pasien Di Rumah Sakit: Tinjauan Pustaka. Jurnal Teknologi Informasi dan Ilmu Komputer, [S. l.], v. 10, n. 3, p. 593–602', 2023. DOI: 10.25126/jtiik.2023106698. Disponível em: https://jtiik.ub.ac.id/index.php/jtiik/article/view/6698.. Acesso em: 17 jul. 2025.